Delivery and Returns
Every SheShell Crafts item is carefully handmade to order. Please allow up to 14 days for us to make your order (unless stated otherwise on the individual listing). Each order will be sent to you using the 1st class post service from the Royal Mail and will be carefully wrapped in order to make sure it reaches you in pristine condition.
If you would prefer to send your gift directly to a recipient, we would be more than happy to arrange this and can offer a gift wrapping service which can include a handwritten card (with your choice of words). If you would like this option please let us know at checkout or by emailing us at firstname.lastname@example.org.
If you would like a different postal service or you would like an item sooner then please email email@example.com and we will do our best to support if we can.
UK 1st Class Postage (Royal Mail) - £3.85
EU 1st Class Postage (Royal Mail) - £8.55
International Postage (Royal Mail) - £10.55
We ask that you check your order carefully at checkout and it exactly what you wanted (especially so for any customised orders) when you receive your email order confirmation. If you spot any issues with the order at this stage, please get in touch within 24hrs so we can amend. After this time changes to the order cannot be made and we cannot accept responsibility for an incorrectly ordered item.
As everything is made to order (and even more so with customised orders) we do not accept returns unless they are faulty. If this is the case, please notify us within 7 days of receipt and return it to us in the same state as you received it in. We can arrange for either a replacement or a full refund to be issued once we have received the return.
Please note that we can not refund postage and packaging charges, or any tax and duties payable within the EU or outside the EU. We would recommend you use a signed for or recorded delivery service for your own peace of mind as we cannot accept responsibility for postage fees or for items damaged, lost or stolen in transit.
- Such a lovely keyring and a great gift idea. Quick delivery and came in cute packaging!
- Just beautiful, I have mine next to my bed as a ring dish and it makes me smile every time I look at it. Definitely will be back for more to purchase gifts.
- Such a beautiful and creative design! Packaging was eco-friendly and I cannot wait to purchase more! Thank you so much.
- Such a lovely handmade product, you can tell that a lot of care and attention has gone into it and it was beautifully packaged as well. My friend will love this for her birthday and I will certainly be buying more. Thank you!
- This is a really beautiful, one of a kind gift. Knowing that no one shell from SheShell is the same makes it really special. The quality is lovely and the shell is so pretty to look at. The seller is so friendly and happy to help with any requests. Thank you!